Consumer Information
This webpage contains a summary of consumer information that must be made available to all students at Texas State University in accordance with federal regulations set forth by The Higher Education Act of 1965, as amended. Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained. If you need assistance obtaining this information, please contact the appropriate office (see below addresses). All addresses listed, unless otherwise indicated, end with:
Texas State University
601 University Drive
San Marcos, TX 78666
General Information about The University
Family Educational Rights and Privacy Act (FERPA)
In carrying out their assigned responsibilities, many offices at Texas State University collect and maintain information about students. Although these records belong to the university, both university policy and federal law accord students a number of rights concerning these records.
To fulfill FERPA requirements, the university has established policies on student records. These policies outline a student’s rights regarding their records, where records about the student may be kept and maintained, what kinds of information are in those records, the conditions under which the student or anyone else may have access to information in those records, and what action a student can take if it is believed that the information in their record is inaccurate or that the student’s rights have been compromised. See our policies on student records. For more information or to receive a copy, contact:
Office of the University Registrar
J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Because the university does not maintain all student records in one location, each office maintains student records as required. Copies of the university’s policies on student records and the pertinent federal law, FERPA, are posted in the Office of the University Registrar.
Facilities and Services for Disabled Students
For information on facilities and services for disabled students, contact:
Office of Disability Services
LBJ Student Center 5-5.1
Tel: 512.245.3451
Fax: 512.245.3452
Email: ods@txstate.edu
Student Body Diversity
See information about the diversity of the university student body from Institutional Research.
Office of Institutional Research
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Cost of Attending the University
For actual Texas State University tuition and fee charges, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
For estimated housing costs and personal miscellaneous expenses, contact:
Department of Housing and Residential Life
Tel: 512.245.4663
Fax: 512.245.7619
Email: reslife@txstate.edu
For estimated tuition and fees, housing costs and personal/miscellaneous expenses, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Refund Policy
See information about the university's refund policies related to tuition and fees and financial aid.
For more information, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Withdrawal Procedures
Students who are withdrawing from all classes at the university must notify the University Registrar’s Office by following specific withdrawal procedures.
For more information, contact:
Office of the University Registrar
J.C. Kellam, Room 111
Tel: 512.245.2367
Email: registrar@txstate.edu
Repayment Policy (Return of Title IV Aid)
The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal Title IV grant and loan assistance) they have “earned” up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the university and/or the student to the federal government. The repayment policy is available from the Office of Financial Aid and Scholarships.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Descriptions of Academic Programs
Information on the university’s academic programs and degree offerings is available in the Undergraduate and Graduate Catalog.
Transfer of Credit Policies and Articulation Agreements
For information on preparing for transfer to the university, including transfer planning guides, the transfer course equivalency system and course evaluation policies, see our transfer page. Additional information can also be found in the Undergraduate Catalog.
For more information, contact:
Office of Undergraduate Admissions
429 N. Guadalupe St.
Tel: 512.245.2364
Email: admissions@txstate.edu
Written Arrangements
Texas State University does not have any academic programs for which a required portion of the program, including credits and grades, is solely provided by a third party. Texas State is engaged in agreements with other institutions that expand learning opportunities and student success, such as education abroad and exchange programs, community college articulation agreements, and related activities.
For more information, contact:
Education Abroad Agreements
Isis De La O, Associate Director for International Affairs
Thornton International House
344 W. Wood Street
Tel: 512.245.1967
Email: ig02@txstate.edu
International Agreements
Office of the Associate Vice President for Academic Affairs
Holly Tipton, Administrative Services Coordinator
308 Academic Service Building-North
Tel: 512.245.1212
Email: he11@txstate.edu
Instructional Facilities and Labs
Information on the university’s instructional facilities and laboratories is available from the various departments/colleges and admitting offices (Office of Undergraduate Admissions and The Graduate College); see specific colleges and departments for contact information. See our library for information on library resources at the university.
Faculty
See more information on the university’s faculty and instructional personnel is available from the various departments/colleges. See the provost website for more information.
Accreditation Information
Students may review copies of documents regarding entities that accredit, license, or approve the institution and its programs. Texas State University is accredited by the Commission on Colleges (COC) of the Southern Association of Colleges and Schools (SACS), 1866 Southern Lane, Decatur, GA 30033 (Tel: 404.679.4500).
To review the accreditation documents, contact:
Office of Institutional Effectiveness
J.C. Kellam, Suite 1080
Tel: 512.245.8113
Fax: 512.245.7720
Email: bw09@txstate.edu
Copyright Infringement Policies
Information about the university’s policies related to the use of copyright material, including peer-to-peer file sharing, can be found on the Reporting Copyright Infringements website.
Information about Student Financial Assistance
Contact the Office of Financial Aid and Scholarships (see contact information above). Most information is available on the Financial Aid and Scholarships website.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Overview of Financial Aid Programs
Need-based and non-need-based federal financial aid available to students can be found at:
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
How to Apply for Aid
Learn about how to apply for financial aid.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Aid Eligibility Requirements
Learn more about the eligibility requirements for financial aid.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
How Eligibility for Need-Based Aid Is Determined and Awarded
Learn how eligibility for need-based aid is determined and awarded by visiting the financial aid website.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Aid for Education Abroad
Students enrolled in a Texas State faculty-led, affiliated, or exchange program may apply for aid.
For more information, contact:
Education Abroad
Isis De La O, Associate Director for International Affairs
Thornton International House
344. W. Woods Street
Tel: 512.245.1967
Email: ig02@txstate.edu
Code of Conduct for Student Loans
The university adheres to a code of conduct regarding relationships with providers of private educational loans.
Emergency and Short Term Assistance
Emergency and short term loans are available for eligible students who do not have sufficient funds to complete their down payment for the payment plan or need financial assistance for books and other school-related expenses. Learn more and apply here. For more information, contact:
Student Business Services
J.C. Kellam, Room 188
Tel: 512.245.2544
Email: cashiers@txstate.edu
Rights and Responsibilities
Continued Eligibility for Aid
To continue receiving financial aid, you must meet the general eligibility requirements:
In addition, you must meet the satisfactory academic progress (SAP) and program-specific renewal criteria:
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Satisfactory Academic Progress (SAP)
SAP denotes a student’s successful completion of coursework that is applied to an eligible certificate or degree-seeking program. Regulations require that all students who receive the benefit of Federal Title IV assistance must maintain SAP. Texas State applies the SAP standards to all federal, state, and institutional financial assistance programs. To learn more about these requirements, visit finaid.txst.edu/fin-aid/maintain (undergraduate) and finaid.txst.edu/fin-aid/maintain (graduate). For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Method and Frequency of Disbursements
Financial aid is disbursed (released) to students in different ways depending on the type of aid and other factors. Learn about the disbursement of aid.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Terms/Conditions of Financial Aid Employment
See more on Work-Study employment information. For more information, contact:
Career Services
LBJ Student Center, 5-7.1
Tel: 512.245.2645
Fax: 512.245.3993
Email: careerservices@txstate.edu
Terms of Student Loans
For important information about student loans:
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Terms and Conditions of Deferment or Cancellation of Federal Student Loans Due to Volunteer Service
Students may receive deferment or cancellation of loans for volunteer service such as Peace Corps, Armed Services, etc. See the terms of each loan.
For more information, contact:
Office of Financial Aid and Scholarships
J.C. Kellam, Suite 240
Tel: 512.245.2315
Email: FinancialAid@txstate.edu
Student Outcomes
Graduation and Retention Rates
Information about degrees conferred, enrollment reports, freshman retention rates and race and ethnicity reports may be obtained from Institutional Research.
Office of Institutional Research
J.C. Kellam, Room 883
Tel: 512.245.2386
Fax: 512.245.8446
Email: ir@txstate.edu
Graduation and Retention Rates for Student Athletes
This information must be provided to student-athletes, their parents, high school coaches, and guidance counselors when an athletically-related student aid offer is made. The NCAA provides this information directly to high schools. For information, contact:
Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX 78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Employment for Graduates
Available information about job placement rates and the types of employment obtained by Texas State graduates may be obtained from Texas State University Career Services and the Office of Institutional Research.
Graduate and Professional Education for Graduates
Available information about the types of graduate and professional schools in which Texas State graduates enroll may be obtained from The Graduate College. For more information, contact:
The Graduate College
J.C. Kellam, Suite 280
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Teacher Preparation
Each school must provide to the state and general public a report containing information such as goals, program information, pass rates, etc. For more information, contact:
Office of Educator Preparation - OEP
College of Education
Education Building, Room 2016
Tel: 512.245.7880
Fax: 512.245.8345
Athletic Program Participation and Financial Support
As part of The Equity in Athletics Disclosure Act, information on annual participation rates and financing of men’s and women’s sports in intercollegiate athletic programs is available, by request, to students and the general public. For information, contact:
Department of Athletics
Texas State University
700 Aquarena Springs Drive
San Marcos, TX 78666
Tel: 512.245.2114
Fax: 512.245.8387
Email: compliance@txstate.edu
Health and Safety
Texas State’s Annual Security Reports and Fire Safety Report
We value the safety of all members of the Texas State University community at both our main campus in San Marcos, TX and separate campus in Round Rock, TX. Texas State publishes a combined Annual Security and Fire Safety Report that provides crime and fire statistics for the last three years, policy statements regarding various crime and fire safety and security measures, descriptions of campus safety awareness and prevention programs, and other essential safety information.
A paper copy of the report is available at Institutional Compliance and Ethics located at Elliot Hall A (201 Talbot Street, San Marcos, TX 78666), by calling (512) 245-4961, or electronically at www.clery.txst.edu/report.
University Police
Nueces Building
615 N. LBJ Drive
Tel: 512.245.2890
Email: police@txstate.edu
Vaccination Policy
Texas State University’s policies on immunizations for new students can be found at this link. Services are provided by appointment on weekdays. For more information, contact:
Student Health Center
Tel: 512.245.2161
Email: healthcenter@txstate.edu
Drug and Alcohol Abuse Prevention
Under the Drug Free Workplace Act of 1988 and the Drug Free Schools and Communities Act Amendments of 1991, Texas State University is required to have an alcohol and other drug policy outlining prevention, education, and intervention efforts and consequences for policy violations. Texas State University is committed to providing a safe, healthy learning community for all its members.
For information, contact:
Alcohol and Drug Compliance Services
Dean of Students Office
LBJ Student Center, 5-9.1
Tel: 512.245.2124
Fax: 512.245.8268
Email: dos@txstate.edu
Education and Prevention
Health Promotion Services
Student Health Center, Suite 201
Tel: 512.245.2161
Fax: 512.245.3918
Email: healthycats@txstate.edu
Contact Information
Admitting Offices
Office of Undergraduate Admissions
429 N. Guadalupe St.
Tel: 512.245.2364
Email: admissions@txstate.edu
The Graduate College
601 University Drive
Tel: 512.245.2581
Fax: 512.245.8365
Email: gradcollege@txstate.edu
Departments and Colleges
To locate the contact information for your academic department or college, please visit the specific college or department.
The Board of Regents
View the Board of Regents.
Nondiscrimination Policy Statement
Texas State is committed to an inclusive education and work environment that provides equal opportunity and access to all qualified persons. Texas State, in accordance with applicable federal and state law and institutional values, prohibits discrimination or harassment on the basis of race, color, national origin, age, sex, religion, disability, veterans’ status, or sexual orientation. Inquiries or complaints may be addressed to the Director of the Office of Equal Opportunity and Title IX.
The Office of Equal Opportunity and Title IX
Elliott Hall A
Tel: 512-245-2439
Fax: 512-245-7616
Complaint Resolution
The University encourages students and prospective students to address complaints relating to Texas State’s institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged. If needed, senior University administrators may also become involved to help resolve complaints. If you have concerns regarding the quality of instruction provided at the University or the University’s ongoing ability to meet its accreditation requirements, you may contact the University’s accreditor--Commission on Colleges (COC) of the Southern Association of Colleges and Schools PDF (SACS) or the Texas Higher Education Coordinating Board. If the concern about the University involves consumer protection issues, you may contact the Texas Attorney General’s Office.
Subject to Change
Due to the nature of federal, state, and institutional guidelines affecting the above information, the information contained on this website, as well as related websites and publications, is subject to change.